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01 / THE CHALLENGE
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03 / BEFORE A LIVE DEPLOYMENT
EDNA WHATSAPP BOT / WORKFLOW EXAMPLE
Guide a customer conversation towards the next step
Preview a messaging workflow for common customer questions, order enquiries and human handover.
About this example
This is an illustrative workflow from the website’s interactive showcase, not a verified client case study or a promise of performance.
A clear business question.
Customers need clear answers and a visible route to a person when their question falls outside the assistant’s scope.
From an input to a useful next step.
Use approved support information
Resolve the next step or hand over
What needs to be reviewed?
- Prepare approved FAQs and support rules
- Separate public answers from private customer records
- Define when the assistant should hand over to a person